Automatic Payment
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What is the Automatic Payment?
The Automatic Payment feature allows you to have the amount of your energy bill automatically withdrawn from a checking or savings account, or your VISA® or MasterCard®, each month on the due date -- no more writing checks or worrying about late payments.
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Is everyone eligible for the Automatic Payment feature?
No. Customers who maintain 90 days overdue bills are not eligible for this payment option. Also, customers who have had two or more payments returned by their financial institution may not use a checking or savings account. Any customer enrolled in Automatic Payment who encounters one of these conditions will be automatically removed from the program and will be ineligible to re-enroll for a period of 12 months.
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How do I enroll?
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When will Automatic Payment take effect on my account?
If enrolling on the Automatic Payment plan online, your enrollment will be the next business day. If today is your due date, please make a one-time payment as your Automatic Payment Plan will not be effective until the next business day.
If you are enrolling using our mail in form, we will process your request two to three business days after receiving it.
Once you are enrolled, the words Automatic Payment Plan will appear on your bill under the heading Programs you are enrolled in.
The words Due Date and Total Bill on your payment coupon will be replaced with the words Withdrawal Date and Withdrawal Amount.
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When will my first payment be withdrawn?
If enrolling on the Automatic Payment plan online, your enrollment will be the next business day. If today is your due date, please make a one-time payment as your Automatic Payment Plan will not be effective until the next business day.
If you are enrolling using our mail in form, we will process your request two to three business days after receiving it. Depending on when your bill is due and when we process your request, we may use your Automatic Payment Plan option during the current month.
You can look at your My Account the day before your bill is due. If Automatic Payment Plan is listed under Your Current Products and Services, your Automatic Payment Plan will be used to pay your bill.
Once you are enrolled, the words Automatic Payment Plan will appear on your bill under the heading Programs you are enrolled in.
The words Due Date and Total Bill on your payment coupon will be replaced with the words Withdrawal Date and Withdrawal Amount.
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Will I still receive a bill in the mail?
Yes. You will continue to receive a paper bill. If you'd like to reduce the amount of paper you receive, consider enrolling in eBill paperless billing. To enroll, select "View my Bill" from the Billing / Payment tab.
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What if I change banks or want to use a different credit card?
To change your banking information, sign in and select the My Payment Preferences link from the left navigation of the My Account tab. Follow the prompts to change your bank or credit card information.
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My credit card has expired what should I do?
1. Choose the "My Payment Preferences" link on the left hand side of your Account Summary page.
2. Select the "Delete" button to remove your expiring credit/debit card.
3. Once you have deleted your card information, choose the "My Payment Preferences" link on the left hand side of your Account Summary page.
4. Select the "Add Credit/Debit Card" button to add your new card information.
Additional instructions if you are an Automatic Payment Plan customer:
To continue in the Automatic Payment Plan you must complete the steps below. Otherwise your Automatic Payment Plan will end.
5. Choose the "My Payment Preferences" link on the left hand side of your Account Summary page.
6. Click on "Enroll in Automatic Payment Method" button at the bottom of
the screen and select the credit/debit card you just added as the payment method to use for Automatic Payment.
Note: if today is your due date, please make a one-time payment as your Automatic Payment Plan will not be effective until the next business day.
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How do I unenroll from Automatic Payment?
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Can I still make a one-time or scheduled online payment if I’m signed up for Automatic Payment?
Yes. Even though you are an Automatic Payment customer, we will accept any payment amount at anytime. From the Billing /Payment tab, select "Pay my Bill" then "Make a Payment." Follow the prompts to make a payment. On the due date for your recurring payment, DTE Energy will take out only what you owe.
For example, your account currently has a $15 statement balance that will be automatically paid by your Automatic Payment program on August 17. However, on August 10, you login and make a one-time payment of $10. Now, on August 17, DTE Energy will only automatically take $5 from your elected payment method.
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Why was my payment declined?
We are unable to process your payment. It has been declined by your financial institution for reasons such as:
- Your credit or debit card information has expired or is incorrect. Go to Payment Preferences to update or correct it.
- Your bank account information is incorrect. Go to Payment Preferences to correct it.
- Insufficient funds. Please choose another form of payment.
- Your financial institution has placed a hold on your account. Please contact your bank or credit card company directly.
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