You will need to register for online access.  Once registered, follow these steps to make an online payment:

1. Select the "Make a Payment" button located on the My Account screen.
2. Select the "Add a Bank Account" button if you wish to pay by a bank account or "Add a Credit/Debit Card Account" button if you wish to pay by Credit/debit card.
3. Once you have added your payment information, enter your payment date, amount and select your Payment Method. 
4. Select “Continue”. 
5. Check the payment terms and conditions checkbox.
6. Click the “Confirm Payment” button to complete your transaction

You will need to register for online access.  If you are already registered, login to dteenergy.com 

1. Select the "Make a Payment" button located on the My Account screen.  
2. Enter your payment date, amount and select your Payment Method.  
3. Select "Continue".
4. Check the payment terms and conditions checkbox.
5. Click the "Confirm Payment" button to complete your transaction.

The amount of your bill is impacted by many factors. Is your bill based on an actual meter reading or was it estimated? Does it show an adjustment for previous estimated meter readings? Did your normal energy use change during the billing period? Our MyEnergy Analyzer tool can help you diagnose why your bill has changed. It can also give you personalized tips to help you manage your energy use.

Yes, we provide a copy of your bill statement online for your convenience. Select the My Account tab to view a copy of your bill statement in pdf format.  

If you currently receive a paper statement in addition to viewing online, please send in the attached paper coupon with your payment to ensure accurate processing.  

If you no longer wish to receive a paper statement, you can enroll in eBill paperless billing. It’s simple and easy.

Open the My Account tab in the top navigation.  This opens your account summary page.  At the left, you'll see a navigation link called My Profile.  Expand that navigation topic to find the Update Billing Address link.

If your account is in shut-off status, any or all of your DTE Energy meters (gas or electric) may be shut off. In order to restore service after shut-off, you will be required to pay a deposit, which is the combined total for both your DTE Energy gas and electric bills. Regardless of which meter was turned off, the entire account is past due. See our brochure, Your Guide -- Customer Rights & Responsibilities (pdf) for more information.

You can prevent shut-off by taking action early to set up a Payment agreement or take advantage of payment assistance programs.  Information on both of these options is found under the main Billing/Payment navigation tab.

A refund check will automatically be generated if no active payment agreements exist on your account and the refund is less than $500. If the refund is greater than $500, a manual review of the account is required before a refund check can be issued.

We bill on a monthly basis. Bills are due 17 days after mailing. If you are mailing your payment, please allow 5-7 days for postal delivery to assure your payment arrives before the due date. Balances not paid in full by the due date will be charged a 2% late fee, and the account may become eligible for shut-off action at either or both meters.

Any additional program a customer is enrolled in - such as Home Protection Plus® - is subject to the terms of that existing contract, and may be discontinued if the bill is not paid in full (or per the existing payment arrangement) each month.

If you are having difficulty meeting your financial obligations, we encourage you to take advantage of our payment agreement or payment assistance programs.  Information on both os these options is found under the main Billing/Payment navigation tab. 

We are unable to process your payment. It has been declined by your financial institution for reasons such as:

• Your credit or debit card information has expired or is incorrect. Go to Payment Preferences to update or correct it.
• Your bank account information is incorrect.  Go to Payment Preferences to correct it.
• Insufficient funds.  Please choose another form of payment.
• Your financial institution has placed a hold on your account.  Please contact your bank or credit card company directly.

Inability to view your bill image it may be caused by the following reasons:

• • Your system does not have the Adobe Acrobat software required to display the image. Go to the Adobe web site to install the free download.
  • Your system’s version of Adobe needs to be updated.
    • If you are using later than Adobe Acrobat 7.0.8 (e.g. Adobe Acrobat 9), you may need to uninstall and reinstall Adobe.
    • Please go to the Adobe web site to install the free download.
    • If you are still having problems, open your bill using Adobe instead of Internet Explorer.  To do so: 
      • In Adobe Reader or Acrobat, choose Edit Preferences. 
      • Select Internet. 
      • Deselect Display PDF In Browser, and then click OK. 
      • Close Adobe.
  • Your Internet Explorer 8 version needs to be updated.
  • Your Pop-up blocker setting in Internet Explorer 8 may be unchecked.
    • You will need to check the box that reads “show information when pop-up is blocked”.
    • You must make sure that you are allowing pop-ups through the Internet Explorer 8 options in order to view your bill online.
  • The security settings for Windows 7 or Windows Vista Systems need to be modified:
    • Internet Explorer recommends a higher level of security in order to view PDF bills online.
    • To correct this problem, please complete the following steps:
      • Set your Internet Explorer security level to MEDIUM.
      • Set your Internet Explorer pop-up blocker to OFF.
      • Modify security settings by clicking on EDIT then PREFERENCES within the Adobe application.
        • Click SECURITY PREFERENCE then click ADVANCED PREFERENCES.
        • Click the SECURITY (ENHANCED) PREFERENCE then uncheck the enhance security option.
  • If the problem persists, please contact us

Sign into your account. Select the link "My Payment Preferences" and select "Update" in order to revise your credit card information.

The credit card limit is $99,999.99 and the check payment limit is $499,999.99