You need to register (requires an e-mail address and password) your DTE Energy account and set a payment method. Select the "Sign In" link above the navigation column on the left side of the Web page.  Choose "Register" and follow the prompts to register your account.  Upon completion of your registration, your Account Summary screen will be presented.  Select the account you wish to pay and click "Make a Payment.”  Follow the prompts to set up your payment method and complete your online payment.

Yes, your bill will still be mailed to you. But if you like paying online, you may want to try our eBill paperless billing program to have your bill delivered electronically. With eBill, we send you an e-mail each month when your bill is ready to be viewed.  To enroll in eBill, select "View my Bill" from the Billing / Payment tab.

Residential customers may pay online with a Visa® or MasterCard®. We are unable to accept credit card payments for Business accounts at this time.

If you have a gift card that has the Visa® or MasterCard® logo on it, you may use it to pay your DTE Energy bill. Please check the terms and conditions that apply to your specific gift card. Some gift card issuers place an 'authorization hold' on certain transactions, which may reduce your available balance.

If you receive multiple statements, you will have the opportunity to select which account(s) you would like to pay online. Open the My Account tab.  Select the account you wish to pay. Then click “Make a Payment” to get started.

The payment calendar runs off a browser session that is tied to the date and year set on your computer. The calendar on your computer must be set to the correct date and year.

Follow these steps to set the correct date on your computer.

1. Double click on the clock (located on the lower right tool bar on most computers).
2. Set the correct date, year and time by using the drop down tools.
3. Click APPLY then OK to save the settings.

Once you adjust your computer's calendar, you may have to refresh your browser before making a payment.

Payments are posted to your DTE Energy account on the payment date. We usually post payments by noon. If you are signed up for Automatic Payments, we will post your payment to your DTE Energy account by noon on your due date.

Payments may be presented to your bank or credit card company as early as 3 a.m. on your due date/payment date. It is your responsibility to ensure funds are available for payment.

Payments can be scheduled to post to your DTE Energy account as early as the same business day or up to 60 days in advance. Payments made after 7:00 p.m. will automatically be applied on the next business day.

After you have completed an online payment (or a payment has been posted to your account automatically through recurring or automatic payments), a payment record will appear in your payment activity table. (View your payment activity table by selecting the My Account tab.) Depending on the status of your payment, you may see any of the following status labels:

Processed – indicates that your payment has been processed by our billing system. If the payment was successfully processed, the amount of the payment will be reflected in your amount due. Note: A payment indicated as 'processed' may not have successfully been posted to your account. We may have had difficulty taking your online payment if any of your payment information is incorrect and/or has not been updated (e.g. if you have been issued a new credit card and your expiration date has changed). Always check with your financial institution to ensure that electronic payments have been successfully posted.

Scheduled – this status will appear if you have scheduled a payment for any date in the future. Also note that same day bank account payments (checking or savings) and credit card payments made after 7:00 p.m. also show a scheduled status.

Pending – Our billing system interfaces directly with your financial institution automatically. This status indicates that DTE Energy is currently validating your payment information with your financial institution.

Charged – this status will appear if you have made a same day credit card payment (before 7:00 p.m.). It indicates that your financial account has been charged for your payment and that the funds are currently being transferred to DTE Energy for processing.

Yes, you can enroll here. 

Sign in to your account. Select the link for "My Payment Preferences" and select the payment option you need to edit. Some information cannot be edited. You may need to delete the payment option and then re-enroll with the correct payment information.

Payments can be scheduled or canceled one business day before the payment date. 

To modify a scheduled payment, select the My Account tab.  Your payment activity table is located immediately below your account summary. Payments that are eligible to be modified will have a “Modify” button next to the payment record. Simply click on the “Modify” button next to the payment you wish to change. You will then be taken to the Modify Payment screen where you may elect to change the amount, withdraw date, and/or payment method. After the change has been successfully processed, you will receive a new confirmation number and the old payment record will be removed from the payment activity table.

To cancel a payment, simply click on the “Cancel” button next to the payment you wish to cancel. Follow the on screen steps to complete the cancel process. After the payment has been successfully cancelled, it will be removed from the payment activity table.

We are unable to process your payment. It has been declined by your financial institution for reasons such as:

• Your credit or debit card information has expired or is incorrect. Go to Payment Preferences to update or correct it.
• Your bank account information is incorrect.  Go to Payment Preferences to correct it.
• Insufficient funds.  Please choose another form of payment.
• Your financial institution has placed a hold on your account.  Please contact your bank or credit card company directly.