Payment Programs
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I want to pay my bill online for the first time. How do I do this?
You will need to register for online access. Once registered, follow these steps to make an online payment:
- Select the "Make a Payment" button located on the My Account screen.
- Select the "Add a Bank Account" button if you wish to pay by a bank account or "Add a Credit/Debit Card Account" button if you wish to pay by Credit/debit card.
- Once you have added your payment information, enter your payment date, amount and select your Payment Method.
- Select “Continue”.
- Check the payment terms and conditions checkbox.
- Click the “Confirm Payment” button to complete your transaction
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How do I pay my bill online?
You will need to register for online access. If you are already registered, login to dteenergy.com
- Select the "Make a Payment" button located on the My Account screen.
- Enter your payment date, amount and select your Payment Method.
- Select "Continue".
- Check the payment terms and conditions checkbox.
- Click the "Confirm Payment" button to complete your transaction.
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My credit card has expired what should I do?
Because new cards will typically have new security codes, a new credit/debit card will require you to create a new Payment Method. Likewise changed back account information will require you to create a new Payment Method.
Sign into your account and select “Maintain Payment Methods from the left-hand navigation options.
First, select Add Credit/Debit Card or Add Bank Account and add your new/updated account information.
If you’re enrolled in Automatic Payments, and the expired card is your designated Automatic Payment program card, select a different card for your Automatic Payments.
You may now delete the expired card.
We understand that this seems like a lot of effort just to enter updated card information. But it allows us to provide the absolute highest level of protection for your financial account information.
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Can I make a payment over the phone?
Express Pay is telephone payment method for paying your bill. You can use Visa®, MasterCard®, a debit card or personal checking account to make your payment. Allow 2-4 business days for the payment to be applied to your DTE Energy account. As long as payment is made by 1 p.m. Eastern Time on the due date, you will not be charged a late fee.
To complete your Express Pay transaction, please call 800.477.4747.
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Where do I mail a payment?
Simply return your DTE Energy payment coupon with a check or money order for the amount of your payment in the return envelope provided with your bill. Do not send cash. Please include all account number(s) on your check or money order. If you are paying more than one account, you can pay with one check or money order. Just return all payment coupons with your payment. If you do not have your coupon, include your complete account number on your check or money order. Please allow five days for U.S. Postal delivery to ensure your payment is received and processed by the due date.
Make checks payable to "DTE Energy"
If you have misplaced your return envelope, mail residential payments to:
DTE Energy
P.O. Box 740786
Cincinnati, OH 45274-0786
Payments for business accounts should be mailed to:
DTE Energy
P.O. Box 630795
Cincinnati, OH 45263-0795
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How do I pay my bill in person?
Pay your bill in person at any of the many Authorized Payment Agents located conveniently throughout Michigan or at any of our Customer Office locations. To find an interactive listing of payment locations near you, enter your Zip Code on Pay in Person page, found in the Ways to Pay section of the Billing/Payment tab.
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Can I view my bill statement online?
Yes, we provide a copy of your bill statement online for your convenience. Select the My Account tab to view a copy of your bill statement in pdf format.
If you currently receive a paper statement in addition to viewing online, please send in the attached paper coupon with your payment to ensure accurate processing.
If you no longer wish to receive a paper statement, you can enroll in eBill paperless billing. It’s simple and easy.
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What is the maximum payment amount I can make for an immediate or scheduled payment?
The credit card limit is $99,999.99 and the check payment limit is $499,999.99