Payment Programs
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How do I pay my bill with a credit card?
Three options are available for customers wishing to pay their bill using credit or debit cards:
- With eBill paperless billing your bill is sent by e-mail; you can pay each month or you can set up recurring payments so the bill amount is automatically charged to your credit card.
- With the Pay Online feature you receive a paper bill each month; you can make single payments or set up recurring (automatic) payments
- Express Pay allows you to pay by telephone. There is no charge for credit or debit card payments.
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Can I make a payment over the phone?
Express Pay is telephone payment method for paying your bill. You can use Visa®, MasterCard®, a debit card or personal checking account to make your payment. Allow 2-4 business days for the payment to be applied to your DTE Energy account. As long as payment is made by 2 p.m. Eastern Time on the due date, you will not be charged a late fee.
To complete your Express Pay transaction, please call 800.477.4747.
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Where do I mail a payment?
Simply return your DTE Energy payment coupon with a check or money order for the amount of your payment in the return envelope provided with your bill. Do not send cash. If you are paying more than one account, you can pay with one check or money order. Just return all payment coupons with your payment. If you do not have your coupon, include your complete account number on your check or money order. Please allow five days for U.S. Postal delivery to ensure your payment is received and processed by the due date.
If you have misplaced your return envelope, mail residential payments to:
DTE Energy
P.O. Box 740786
Cincinnati, OH 45274-0786
Payments for business accounts should be mailed to:
DTE Energy
P.O. Box 630795
Cincinnati, OH 45263-0795
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How do I pay my bill in person?
Pay your bill in person at any of the many Automated Payment Agents located conveniently throughout Michigan or at any of our Customer Office locations. To find an interactive listing of payment locations near you, enter your Zip Code on Pay in Person page, found in the Ways to Pay section of the Billing/Payment tab.
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There is no Pay in Person location near me; what are my other options for paying my bill?
We offer a number of convenient payment options and assistance programs. See the Billing/Payment tab for more detail.
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Can I view my bill statement online?
Yes, we provide a copy of your bill statement online for your convenience. Select the My Account tab to view a copy of your bill statement in pdf format.
If you currently receive a paper statement in addition to viewing online, please send in the attached paper coupon with your payment to ensure accurate processing.
If you no longer wish to receive a paper statement, you can enroll in eBill paperless billing. It’s simple and easy.
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