DTE Energy will restore utility service to landlords even when a tenant or former tenant has a balance due, at no cost to the landlord, when that unit is enrolled in the Landlord Utility Manager program.
If a vacant site has been disconnected for nonpayment while under the tenant’s responsibility, the landlord will be required to provide positive identification (federal tax identification or Social Security number) matching the established Landlord Utility Manager account and have no significant undisputed overdue account balances. The landlord will not be required to present proof-of-ownership documentation or pay a deposit. The associated restoration fees will be waived. Call the Landlord Customer Care team at 800.482.8720 (select option 2), Monday through Friday, 8 a.m. to 6 p.m.
In similar situations where the tenant has not vacated the site and the landlord has chosen to restore the services, the landlord will be required to sign an affidavit* indicating that he/she has requested service in his/her name knowing that the tenant is living at the site, and they will not attempt to refute responsibility for service from the request date until a new tenant is accepted as a customer of DTE Energy for the site.
These transactions can only be completed by the Landlord Customer Care Team:
- Call the Landlord Customer Care Team at 800.482.8720, Monday through Friday, 8 a.m. to 6 p.m.
- Explain the situation.
- Fax the completed and signed affidavit* to the number given to you by the customer representative.
- The customer representative will schedule the restoration at the first available date and time.