Gas leaks are dangerous. It's important that you know how to recognize and report a gas emergency.
Natural gas is odorless and colorless, so we add a harmless substance to it to make it smell like rotten eggs. Why? So you can easily detect a gas leak.
If you smell gas or suspect a gas leak:
|Leave the area at once.|
|Go to a location where you no longer smell gas, outside of the house or building.|
|Call 800.947.5000 immediately to report the situation.|
|Light matches or smoke. Avoid use of all open flames.|
|Use any electrical device, including appliances, doorbells and garage door openers.|
|Turn light switches on and off.|
|Use any phones, including cellular phones.|
|Try to locate the source of the gas leak.|
|Re-enter the building or return to the area until MichCon tells you it's safe to do so.|
A note about our gas leak emergency service
MichCon's special gas leak hotline is 800.947.5000. This number is designated for gas leak reporting only. Operators can not take or transfer calls relating to other topics. Customers can also dial 800.477.4747 and follow the automated prompts to report a gas leak. MichCon has emergency service available 24 hours a day, seven days a week.
MichCon is recognized as a nationwide industry leader for its quick response to reported gas leaks by the American Gas Association. MichCon strives to provide exceptional and safe service to our customers.