During severe storms that cause electrical system damage, you may have damages or loss at your home or business.

Meter Equipment

Detroit Edison is responsible for repairs to the meter itself. We are also responsible for the service drop, which is the line either above ground or underground running from the utility pole to your home or commercial facility. You are responsible for all other equipment at the meter location, including the service entrance cable. Contact a licensed electrician to complete any repairs that are your responsibility.

Detroit Edison installs and maintains your service line (1) and electric meter (6). Installation and maintenance of the service bracket or hook (2), weather head (3), pipe riser (4), meter can (5) and service entrance cable (7) are the customer's responsibility. A licensed electrician should install and maintain this equipment. If your service line (1) or electric meter (6) is damaged, please call 800.477.4747.

Property Loss or Damage

Detroit Edison is not legally responsible for damage caused by an act of nature. If you own your home or business, or rent and have renter's insurance, please check with your insurance company to see if your losses are covered by your policy.

Service Quality and Reliability Standards

Detroit Edison has implemented service quality and reliability standards defined by the Michigan Public Service Commission (MPSC). These standards provide customers a $25 credit upon request, if our investigation of your request determines you have experienced:

• a power outage of more than 16 hours under normal conditions 
• an outage of more than 120 hours under catastrophic conditions 
• or eight or more outages during a 12-month period

If extraordinary circumstances have prevented Detroit Edison from meeting these standards, the company may submit a waiver request to the MPSC for its consideration.

If you believe you may be eligible for a bill credit, you may submit this form.