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How do I enroll with a new supplier?
You can enroll in the program at any time. A gas supplier may contact you directly, or you can call a supplier yourself at the numbers listed on the Michigan Public Service Commission's Suppliers list. After you enroll with your chosen supplier, that supplier will send the enrollment request to MichCon for processing.
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What if I do not want to choose a new supplier?
That is your choice. If you choose to remain with MichCon, no action is required. You will continue to pay MichCon’s regulated gas rate, and MichCon will continue to supply the gas.
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What if I change my mind after choosing a new supplier?
Residential and commercial customers with an annual usage of 5,000 Ccf or less are provided a 30-day unconditional cancellation period. This cancellation period begins the day after you enter into the agreement with the supplier. This 30-day unconditional cancellation right does not apply to commercial customers with annual usage in excess of 5,000 Ccf, unless so specified within the Alternative Gas Supplier’s (AGS) contract. At the end of the contract term with the AGS, you may switch to another supplier or return to MichCon gas supply service. However, if you switch before the contract expires, the AGS may charge an early termination or cancellation fee. You should carefully review the contract to determine whether such fees apply.
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Is there a cost to switch suppliers?
You may change suppliers or return to MichCon gas supply service one time in any 12-month period at no cost. A fee of $10 will be assessed for each additional switch of suppliers or back to MichCon gas supply service within the same 12-month period.
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Can I switch from one supplier to another?
Yes, you can switch to another supplier at any time. However, be sure to ask your potential supplier(s) if a cancellation fee or a minimum term applies. You can switch back to MichCon sales after 12 months, but you must remain with MichCon for 12 months.
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Is there a minimum term for gas choice?
Yes. If you choose to participate in the Customer Choice program, you must remain a Choice customer for 12 months. If you switch back to buying gas from MichCon after participating in the Customer Choice program, you are required to remain a MichCon sales customer for 12 months before you can choose a new supplier.
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Is DTE Energy or MichCon affiliated with any of the suppliers?
No. DTE Energy and MichCon are not affiliated or associated with any of the participating suppliers. Supplier's representatives, agents, or employees are strictly forbidden from representing themselves as an employee, affiliate, subcontractor, or agent of DTE Energy or MichCon.
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Are the suppliers regulated by the Michigan Public Service Commission (MPSC)?
The MPSC licenses the suppliers, but does not regulate the rates charged by suppliers. Suppliers are prohibited from engaging in solicitation communications or practices that are fraudulent, deceptive, or misleading. The MPSC is responsible for monitoring and enforcing these rules.
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Who do I contact if I have a complaint about a supplier?
Customer Choice
