A Letter from Chief Operating Officer, Gerry Anderson

At DTE Energy, six core values form the basis for our commitment to corporate responsibility. Our values are Respect, Integrity, Customer Service, Safety, Learning and Business Success.

I believe that DTE Energy’s future success will be defined by how we transform these core values into actions and results:

Our overall goals are simple:

• Provide outstanding service for our customers
• Deliver sustainable value to our shareholders
• Offer our employees a rewarding place to work, and
• Leave our children with the promise of a cleaner, greener world.

Our corporate responsibility priorities reflect our commitment to consistently operate our business in concert with our values. Our priorities include:

Environmental protection, including addressing climate change

As an energy company, we provide the lights, warmth and energy that fuels every aspect of modern life. Yet, energy production creates environmental impacts that must be addressed. Climate change is among the most pressing issues we face today. We support a progressive approach to climate change, which assures we continue to grow the economy and address other social responsibilities. We are making progress and continuing to minimize the impact of our operations on air, water and the world that we share.

Customer service/customer care

Access to reliable, affordable energy is a basic human need. Yet Michigan’s economic downturn has made it difficult for many of our customers to pay their bills. We’re dedicated to finding greater support for these customers – both inside and outside of our company.

Additionally, we must work harder to ensure that great customer service is the focus of everything we do. We’ve dedicated ourselves to improving all aspects of our customer service and interface. We’re revamping our processes, adjusting our policies and practices, investing in training, and increasing and improving our customers communications. We have a long road ahead of us and a lot to accomplish, but we’re allocating significant resources to improving customer satisfaction and we’re headed in the right direction.

Building Michigan’s energy future

According to a recent Michigan Public Service Commission report, Michigan will need additional baseload electrical power generation in the future. DTE Energy looks forward to fueling Michigan’s future. However, we can’t become a vital part of the future unless we run our businesses better today. That effort starts with our own operational excellence and helping our customers with efficient use of the energy we provide to them.

Meeting these challenges is a journey, not a destination. Our commitment to sustainability and exemplary corporate responsibility is unwavering; we will continue to report openly on our progress.

Sincerely,

Gerry Anderson