Customers are the Heart of our Business

At the heart of our business is the trust our customers place in us. Our customers rightly expect the light and warmth we provide to be readily available when they turn on a light switch or dial up their thermostat. They expect us to be there – without question.

When our customers have difficulty accessing the vital services we provide, they expect a friendly helping hand. So in 2007, we intensified our focus on customer service by launching a comprehensive initiative with aggressive improvement goals.

Overall, our customer satisfaction numbers are improving. Our largest challenge remains increasing satisfaction among residential customers.

See how we’re providing information to help both residential and business customers use electricity and natural gas safely and efficiently.

We’re also committed to serving the needs of our low-income customers by providing new and better solutions and by funding assistance options.

Because, at its foundation, our utility business is about keeping the lights on for our customers, we also commit time, resources and expertise to create a better, more reliable, electric and gas energy infrastructure.

For more detailed information about DTE Energy’s commitment to corporate responsibility, you can access the full Corporate Responsibility Report by clicking on the link on the right hand side of this page.