The Pre-Pay program is a new bill payment option that is currently being tested with a select group of customers. Participation is by invitation only and is limited to those customers who have an AMI smart meter.
Sign in at dteenergy.com. From your My Account page, select the Bill Analyzer link on the left navigation. Your energy use data is available on your personalized MyEnergy Analyzer page. Looking for ways to reduce energy use? Explore the content in MyEnergy Analyzer and at DTE Energy’s Save Energy web site.
At the time you enroll in Pre-Pay you are asked to set up notification preferences. You tell us how to contact you (by email (required), phone and/or text message) and when to contact you based on thresholds you set. For instance, you can let us know that you want to be contacted if your balance drops below a certain dollar amount or when you have only a certain number of days of energy left based on your average energy use. We automatically notify you by email if your account is at risk of shut-off.
Your services will be interrupted after your account has not had a credit for three (3) consecutive days. To restore your service, call Customer Service at 800.477.4747 and make a payment. Your payment needs to cover your outstanding balance and provide a credit to cover at least ten (10) days of your energy use. For instance, if you have an outstanding balance of $8.00 and you typically use $2.30 of energy a day, your minimum payment would be $31.00.