FAQs about the Pre-Pay Program
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What are the benefits of Pre-Pay?
You pay as you go with Pre-Pay
- You gain better control over your budget and your energy costs
- You choose how much to pay and how often
- No paper bills
- No late fees, no reconnection fees
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Who can participate in Pre-Pay?
The Pre-Pay program is a new bill payment option that is currently being tested with a select group of customers. Participation is by invitation only and is limited to those customers who have an AMI smart meter.
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Do Pre-Pay customers have additional deposits or service fees?
No. Pre-Pay customers are not subject to deposit or restoration fees.
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How do I pre-pay my account?
Payment can be made online by signing in at dteenergy.com. Simply select the Pay Online button.
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Can I pre-pay my account online with a bank account or credit card?
Your payment can be drawn directly from the bank account you select or be charged to your VISA or MasterCard.
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How do I view my account balance?
Sign in at dteenergy.com. When you sign in, you are immediately directed to your My Account page. If you are already signed in, click the My Account tab below the DTE Energy logo.
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How do I view my energy use?
Sign in at dteenergy.com. From your My Account page, select the Bill Analyzer link on the left navigation. Your energy use data is available on your personalized MyEnergy Analyzer page. Looking for ways to reduce energy use? Explore the content in MyEnergy Analyzer and at DTE Energy’s Save Energy web site.
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How will I know if my credit is getting low?
At the time you enroll in Pre-Pay you are asked to set up notification preferences. You tell us how to contact you (by email (required), phone and/or text message) and when to contact you based on thresholds you set. For instance, you can let us know that you want to be contacted if your balance drops below a certain dollar amount or when you have only a certain number of days of energy left based on your average energy use. We automatically notify you by email if your account is at risk of shut-off.
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What do I do if I don’t make a payment on time and my service is interrupted?
Your services will be interrupted after your account has not had a credit for three (3) consecutive days. To restore your service, call Customer Service at 800.477.4747 and make a payment. Your payment needs to cover your outstanding balance and provide a credit to cover at least ten (10) days of your energy use. For instance, if you have an outstanding balance of $8.00 and you typically use $2.30 of energy a day, your minimum payment would be $31.00.
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Can I unenroll from Pre-Pay?
Yes. Sign in at dteenergy.com, select the Pre-Pay link on your My Account screen and select the Pre-Pay unenroll button on your account status screen.
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If I have a credit left when I leave the Pre-Pay program, can I get a refund?
Yes. Please call Customer Service at 800.477.4747 to request a refund. If your DTE Energy account is closed, your credit will be sent to you by postal mail.
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