Pre-Pay is a program offered by DTE Energy that allows you to manage your budget and energy use by paying for electricity before, instead of after, you use it.

To be eligible for Pre-Pay you MUST have an AMI Electric Meter, be registered in Customer Service Online (CSO) and be billed for electric service only on your account.

You CANNOT receive a bill that is combined with the following:

• • Michcon Gas Services
  • Detroit Edison Interruptible Space Conditioning (Heat Pump, Space Heating, Air Conditioning)
  • Detroit Edison Interruptible Water Heating
  • Detroit Edison Outdoor Protect Lighting (OPL)

You CANNOT have any of the following products on your electric billing:

• • BudgetWise Billing®
  • GreenCurrents®
  • Home Protection Plus®
  • Automatic Payment Plan
  • Senior Profile
  • Winter Protection Plan (WPP)
  • Shut Off Protection Plan (SPP)

• You must enroll in eBill to view and pay your account (see separate Terms & Conditions that apply)
• If you enroll in Pre-Pay and later decide to enroll in any of the above-mentioned products or services, you will have to unenroll from Pre-Pay.
• You must provide DTE Energy with a minimum of two ways to communicate with you – email address (required) and a phone number or text message account.  See separate Terms and Conditions for text messaging. DTE Energy will notify you by email and by your second preferred communication method when the credit amount on your account is estimated to be equal to 10 days or less of your average electricity use. Please note that this is just an estimate based on average usage at your location. The credit amount remaining will be based on your actual usage for that day; therefore, the credit could be used in less than estimated days remaining.
• You are required to maintain a positive (credit) balance on your account at all times.  Failure to do so will result in interruption of your service.  A service shutoff can occur Monday through Friday, 8:00 AM to 8:00 PM, excluding DTE Energy-observed holidays.  Service may be restored by calling 800.477.4747 and making a payment that covers your past due balance and the estimated equivalent of 10 days of your average electricity use.
• You may unenroll from Pre-Pay at anytime by signing in at dteenergy.com, selecting the Pre-Pay status link on your My Account screen and then selecting the Pre-Pay unenroll button on your account status screen. Once you have unenrolled from Pre-Pay you will receive a monthly eBill paperless billing.  In the event you wish to cancel eBill paperless billing you, may do so online.

Text Messaging Terms and Conditions

If Text Message/SMS is chosen as a form of notification, the following Terms and Conditions apply

• Message and Data Rates May Apply
• Text/SMS messages will be related to your DTE Energy account(s) and associated products and services - no marketing messages will be sent to the SMS devices.
• To stop the text messages/SMS activated for the Pre-Pay program please log onto www.dteenergy.com, select the Pre-Pay Status link on your Account Page, then select the Notification Maintenance link. If text message / SMS notification is unselected, another communication method will be required.
• The frequency of text messages / SMS will vary based on the preferences established by the customer, as well as DTE Energy-required alerts for 10 days or less of service and shut off notices.

eBill Terms and Conditions

Enrollment requirements

• Upon activation, you will no longer receive a paper bill unless your DTE Energy account is in shut-off status. Instead, you will receive a monthly e-mail reminder when your bill is available online.
• Payments can be made on your DTE Energy account using our Pay Online functionality.  
• You may unenroll from eBill paperless billing at any time.

Bill delivery and presentment

Activation - Upon activation of the electronic bill feature, you will no longer receive a paper bill unless your DTE Energy account is in shut-off status. (Customers with a bankruptcy on file with DTE Energy or who have had a previous energy bill returned by the U.S. Postal Service may not be eligible for eBill paperless billing.)

Notification - DTE Energy will use its best efforts to present all of your electronic bills promptly. In addition to notification on your online Account Summary page, DTE Energy will send e-mail notification to the e-mail address listed on your account. It is your sole responsibility to ensure that this information is accurate. In the event you do not receive notification, it is your responsibility to sign in and check on the delivery of new electronic bills. 

If e-mails are returned as undeliverable to DTE Energy, DTE Energy reserves the right to return your billing to paper. You may re-enroll at anytime after correcting any e-mail address errors.

• Cancellation of eBill paperless billing - DTE Energy reserves the right to cancel the presentment of electronic bills at any time. You may cancel eBill paperless billing at any time. Depending on your bill cycle, you will receive a paper bill via U.S. mail within the next 45 days. Please make sure to pay your final eBill paperless bill on the due date. You can check your current account balance at my.dteenergy.com.
• Non-Delivery of electronic bill(s) - You are responsible for ensuring timely payment of all bills. Copies of your last five (5) delivered bills are available at dteenergy.com. For bills older than six (6) months, contact DTE Energy at mydteenergy@dteenergy.com

Any discrepancies or disputes regarding the accuracy of your eBill paperless billing summary or detail must be addressed by calling DTE Energy at 800.482.8720.

This Agreement does not alter your liability or obligations that currently exist between you and DTE Energy concerning your utility usage, and other products and services.

Service termination, cancellation or suspension

In the event you wish to cancel eBill paperless billing, you may do so online. DTE Energy may terminate or cancel your eBill paperless billing service at any time. Neither termination nor suspension shall affect your liability or obligations under this Agreement.

Service fees and additional charges

You are responsible for any and all telephone access fees and/or Internet service fees that may be assessed by your telephone and/or Internet service provider.

Address changes

It is your sole responsibility to ensure that the contact information in your user profile is current and accurate. This includes, but is not limited to; name, address, phone number(s) and e-mail address(es). Changes can be made either within the application or by contacting customer service.

Information authorization

You agree that the information you provide to DTE Energy can go through a verification process.

Errors and questions

In case of errors or questions about your eBill paperless billing transactions, you should notify us as soon as possible by calling 800.482.8720 during normal business hours or e-mail us at mydteenergy@dteenergy.com.

Disputes

In the event of a dispute regarding eBill paperless billing service, you agree to resolve the dispute in accordance with these Terms.You acknowledge and agree that these Terms set forth are the complete and exclusive statement of the Services to be provided, and these Terms supersede any proposal or prior agreement, oral or written, and any other communications between you and DTE Energy relating to the subject matter of this Agreement. These Terms may only be modified in writing and may not be modified or altered verbally by any DTE Energy employee or DTE Energy representative.

Password and security

You agree not to give or make available your password or other means to access your account to any unauthorized individuals. If you permit Authorized Users or other persons to use eBill paperless billing or your password or other means to access your account, you are responsible for any transactions they authorize. If you believe that your password or other means to access your account has been lost or stolen, or that someone may attempt to use eBill  paperless billing account without your consent or has transferred money without your permission, you must notify DTE Energy by calling 800.482.8720 during normal business hours. Also, please contact your financial institution to report any unauthorized financial transactions.

Alterations and amendments

The applicable fees and service charges may be altered or amended by DTE Energy from time to time. In such event, the Service shall provide notice to you. Any use of this service after DTE Energy provides you a notice of change will constitute your agreement to such change(s). Further, DTE Energy may, from time to time, revise or update the applications, services, and/or related material, which may render all such prior versions obsolete.

These terms set forth DTE Energy's entire liability and your exclusive remedy. In no event shall DTE Energy be liable for any direct, indirect, special, incidental, consequential, or exemplary damages, including lost profits even if advised of the possibility thereof, arising in any way out of the installation, use, or maintenance of the equipment, software, and/or the service. I have read and understand the foregoing agreement and agree to be bound by all its terms.