Yes, we provide a copy of your bill statement online for your convenience. Select the My Account tab to view a copy of your bill statement in pdf format.  

If you currently receive a paper statement in addition to viewing online, please send in the attached paper coupon with your payment to ensure accurate processing.  

If you no longer wish to receive a paper statement, you can enroll in eBill paperless billing. It’s simple and easy.

Inability to view your bill image it may be caused by the following reasons:

• • Your system does not have the Adobe Acrobat software required to display the image. Go to the Adobe web site to install the free download of the latest version.
  • Your system’s version of Adobe needs to be updated.
    • If you are using later than Adobe Acrobat 7.0.8 (e.g. Adobe Acrobat 9), you may need to uninstall and reinstall Adobe.
    • Please go to the Adobe web site to install the free download.
    • If you are still having problems, open your bill using Adobe instead of Internet Explorer.  To do so: 
      • In Adobe Reader or Acrobat, choose Edit Preferences. 
      • Select Internet. 
      • Deselect Display PDF In Browser, and then click OK. 
      • Close Adobe.
  • Your browser version needs to be updated.
  • Your Pop-up blocker setting in Internet Explorer 8 may be unchecked.
    • You will need to check the box that reads “show information when pop-up is blocked”.
    • You must make sure that you are allowing pop-ups through the Internet Explorer 8 options in order to view your bill online.
  • The security settings for Windows 7 or Windows Vista Systems need to be modified:
    • Internet Explorer recommends a higher level of security in order to view PDF bills online.
    • To correct this problem, please complete the following steps:
      • Set your Internet Explorer security level to MEDIUM.
      • Set your Internet Explorer pop-up blocker to OFF.
      • Modify security settings by clicking on EDIT then PREFERENCES within the Adobe application.
        • Click SECURITY PREFERENCE then click ADVANCED PREFERENCES.
        • Click the SECURITY (ENHANCED) PREFERENCE then uncheck the enhance security option.
  • If the problem persists, please contact us

The amount of your bill is impacted by many factors. Is your bill based on an actual meter reading or was it estimated? Does it show an adjustment for previous estimated meter readings? Did your normal energy use change during the billing period? Our Bill Analyzer tool can help you diagnose why your bill has changed. It can also give you personalized tips to help you manage your energy use.

Open the My Account tab in the top navigation.  This opens your account summary page.  At the left, you'll see a navigation link called My Profile.  Expand that navigation topic to find the Update Billing Address link.

A refund check will automatically be generated if no active payment agreements exist on your account and the refund is less than $500. If the refund is greater than $500, a manual review of the account is required before a refund check can be issued.

You will need to register for online access.  Once registered, follow these steps to make an online payment:

1. Select the "Make a Payment" button located on the My Account screen.
2. Select the "Add a Bank Account" button if you wish to pay by a bank account or "Add a Credit/Debit Card Account" button if you wish to pay by Credit/debit card.
3. Once you have added your payment information, enter your payment date, amount and select your Payment Method. 
4. Select “Continue”. 
5. Check the payment terms and conditions checkbox.
6. Click the “Confirm Payment” button to complete your transaction

You will need to register for online access.  If you are already registered, login to dteenergy.com 

1. Select the "Make a Payment" button located on the My Account screen.  
2. Enter your payment date, amount and select your Payment Method.  
3. Select "Continue".
4. Check the payment terms and conditions checkbox.
5. Click the "Confirm Payment" button to complete your transaction.

You need to register (requires an e-mail address and password) your DTE Energy account and set a payment method. Select the "Sign In" link above the navigation column on the left side of the Web page.  Choose "Register" and follow the prompts to register your account.  Upon completion of your registration, your Account Summary screen will be presented.  Select the account you wish to pay and click "Make a Payment.”  Follow the prompts to set up your payment method and complete your online payment.

Yes, your bill will still be mailed to you. But if you like paying online, you may want to try our eBill paperless billing program to have your bill delivered electronically. With eBill, we send you an e-mail each month when your bill is ready to be viewed.  To enroll in eBill, select "View my Bill" from the Billing / Payment tab.

Customers may pay online with a Visa® or MasterCard®. 

Because new cards will typically have new security codes, you will need to create a new Payment Method. 

Sign into your account and select “Maintain Payment Methods” from the left-hand navigation options. 

First, select Add Credit/Debit card and add your new card.

If you’re enrolled in Automatic Payments, and the expired card is your designated Automatic Payment program card, select a different card for your Automatic Payments. 

You may now delete the expired card. 

We understand that this seems like a lot of effort just to enter updated card information.  But it allows us to provide the absolute highest level of protection for your financial account information.  

If you have a gift card that has the Visa® or MasterCard® logo on it, you may use it to pay your DTE Energy bill. Please check the terms and conditions that apply to your specific gift card. 

If you receive multiple statements, you will have the opportunity to select which account(s) you would like to pay online. Open the My Account tab.  Select the account you wish to pay. Then click “Make a Payment” to get started.

The payment calendar runs off a browser session that is tied to the date and year set on your computer. The calendar on your computer must be set to the correct date and year.

Follow these steps to set the correct date on your computer.

1. Double click on the clock (located on the lower right tool bar on most computers).
2. Set the correct date, year and time by using the drop down tools.
3. Click APPLY then OK to save the settings.

Once you adjust your computer's calendar, you may have to refresh your browser before making a payment.

Payments are posted to your DTE Energy account on the payment date. We usually post payments by 8 p.m. If you are signed up for Automatic Payments, we will post your payment to your DTE Energy account by 8 p.m. on your due date.

Payments may be presented to your bank or credit card company as early as 3 a.m. on your due date/payment date. It is your responsibility to ensure funds are available for payment.

Payments can be scheduled to post to your DTE Energy account as early as the same business day or up to 60 days in advance. Payments made after 1:00 p.m. will automatically be applied on the next business day.

After you have completed an online payment (or a payment has been posted to your account automatically through recurring or automatic payments), a payment record will appear in your payment activity table. (View your payment activity table by selecting the My Account tab.) Depending on the status of your payment, you may see any of the following status labels:

Processed – indicates that your payment has been processed by our billing system. If the payment was successfully processed, the amount of the payment will be reflected in your amount due. Note: A payment indicated as 'processed' may not have successfully been posted to your account. We may have had difficulty taking your online payment if any of your payment information is incorrect and/or has not been updated (e.g. if you have been issued a new credit card and your expiration date has changed). Always check with your financial institution to ensure that electronic payments have been successfully posted.

Pending – This status will appear if you have a payment for today or scheduled payments for any day in the future. Automatic payments that will be posted to the billing system will also have this status. Payments made for today’s date cannot be canceled or modified while future dated payments can be modified or canceled.

Yes, you can enroll here. 

Because new cards will typically have new security codes, a new credit/debit card will require you to create a new Payment Method.  Likewise changed back account information will require you to create a new Payment Method.   

Sign into your account and select “Maintain Payment Methods” from the left-hand navigation options. 

First, select Add Credit/Debit Card or Add Bank Account and add your new/updated account information. 

If you’re enrolled in Automatic Payments, and the expired card/account is your designated Automatic Payment program card, select a different card/account for your Automatic Payments. 

You may now delete the old card/account. 

We understand that this seems like a lot of effort just to enter updated card information.  But it allows us to provide the absolute highest level of protection for your financial account information.  

Payments can be scheduled or canceled one business day before the payment date. 

To modify a scheduled payment, select the My Account tab.  Your payment activity table is located immediately below your account summary. Payments that are eligible to be modified will have a “Modify” button next to the payment record. Simply click on the “Modify” button next to the payment you wish to change. You will then be taken to the Modify Payment screen where you may elect to change the amount, withdraw date, and/or payment method. After the change has been successfully processed, you will receive a new confirmation number and the old payment record will be removed from the payment activity table.

To cancel a payment, simply click on the “Cancel” button next to the payment you wish to cancel. Follow the on screen steps to complete the cancel process. After the payment has been successfully cancelled, it will be removed from the payment activity table.

We are unable to process your payment. It has been declined by your financial institution for reasons such as:

• Your credit or debit card information has expired or is incorrect. Go to Payment Preferences to update or correct it.
• Your bank account information is incorrect.  Go to Payment Preferences to correct it.
• Insufficient funds.  Please choose another form of payment.
• Your financial institution has placed a hold on your account.  Please contact your bank or credit card company directly.

The credit card limit is $99,999.99 and the check payment limit is $499,999.99

The payment method description allows you to label your different payment methods for easy identification. The only requirements are the description must contain 45 characters or less and must be unique for each payment method.

Sign into your account. Select the link "Maintain Payment Methods" and select "Update" in order to revise your payment method description.

Due to our bank processing system, you are only allowed to have up to 5 payment methods per user id.

You will need to register for online access.  Once registered, follow these steps to make an online payment:

1. Select the "Make a Payment" button located on the My Account screen.
2. Select the "Add a Bank Account" button if you wish to pay by a bank account or "Add a Credit/Debit Card Account" button if you wish to pay by Credit/debit card.
3. Once you have added your payment information, enter your payment date, amount and select your Payment Method. 
4. Select “Continue”. 
5. Check the payment terms and conditions checkbox.
6. Click the “Confirm Payment” button to complete your transaction

You will need to register for online access.  If you are already registered, login to dteenergy.com 

1. Select the "Make a Payment" button located on the My Account screen.  
2. Enter your payment date, amount and select your Payment Method.  
3. Select "Continue".
4. Check the payment terms and conditions checkbox.
5. Click the "Confirm Payment" button to complete your transaction.

Because new cards will typically have new security codes, a new credit/debit card will require you to create a new Payment Method.  Likewise changed back account information will require you to create a new Payment Method.   

Sign into your account and select “Maintain Payment Methods from the left-hand navigation options. 

First, select Add Credit/Debit Card or Add Bank Account and add your new/updated account information. 

If you’re enrolled in Automatic Payments, and the expired card is your designated Automatic Payment program card, select a different card for your Automatic Payments. 

You may now delete the expired card. 

We understand that this seems like a lot of effort just to enter updated card information.  But it allows us to provide the absolute highest level of protection for your financial account information.  

Express Pay is telephone payment method for paying your bill. You can use Visa®, MasterCard®, a debit card or personal checking account to make your payment. Allow 2-4 business days for the payment to be applied to your DTE Energy account. As long as payment is made by 1 p.m. Eastern Time on the due date, you will not be charged a late fee.

To complete your Express Pay transaction, please call 800.477.4747.

Simply return your DTE Energy payment coupon with a check or money order for the amount of your payment in the return envelope provided with your bill. Do not send cash. Please include all account number(s) on your check or money order. If you are paying more than one account, you can pay with one check or money order. Just return all payment coupons with your payment. If you do not have your coupon, include your complete account number on your check or money order. Please allow five days for U.S. Postal delivery to ensure your payment is received and processed by the due date.

Make checks payable to "DTE Energy"

If you have misplaced your return envelope, mail residential payments to:

DTE Energy
P.O. Box 740786
Cincinnati, OH 45274-0786

Payments for business accounts should be mailed to:

DTE Energy
P.O. Box 630795
Cincinnati, OH 45263-0795

Pay your bill in person at any of the many Authorized Payment Agents located conveniently throughout Michigan or at any of our Customer Office locations. To find an interactive listing of payment locations near you, enter your Zip Code on Pay in Person page, found in the Ways to Pay section of the Billing/Payment tab.

Yes, we provide a copy of your bill statement online for your convenience. Select the My Account tab to view a copy of your bill statement in pdf format.  

If you currently receive a paper statement in addition to viewing online, please send in the attached paper coupon with your payment to ensure accurate processing.  

If you no longer wish to receive a paper statement, you can enroll in eBill paperless billing. It’s simple and easy.

The credit card limit is $99,999.99 and the check payment limit is $499,999.99

Because new cards will typically have new security codes, a new credit/debit card will require you to create a new Payment Method.  Likewise changed back account information will require you to create a new Payment Method.   

Sign into your account and select “Maintain Payment Methods from the left-hand navigation options. 

First, select Add Credit/Debit Card or Add Bank Account and add your new/updated account information. 

If you’re enrolled in Automatic Payments, and the expired card is your designated Automatic Payment program card, select a different card for your Automatic Payments. 

You may now delete the expired card. 

We understand that this seems like a lot of effort just to enter updated card information.  But it allows us to provide the absolute highest level of protection for your financial account information.  

Because new cards will typically have new security codes, a new credit/debit card will require you to create a new Payment Method.  Likewise changed back account information will require you to create a new Payment Method.   

Sign into your account and select “Maintain Payment Methods from the left-hand navigation options. 

First, select Add Credit/Debit Card or Add Bank Account and add your new/updated account information. 

If you’re enrolled in Automatic Payments, and the expired card/account is your designated Automatic Payment program card, select a different card/account for your Automatic Payments. 

You may now delete the old card/account. 

We understand that this seems like a lot of effort just to enter updated card information.  But it allows us to provide the absolute highest level of protection for your financial account information.  

If you have had multiple returned payments within the last twelve months, you are not eligible to pay using a bank account. However, you can use a credit or debit card to make a one time payment or enroll in automatic payment processing.

The payment method description allows you to label your different payment methods for easy identification. The only requirements are the description must contain 45 characters or less and must be unique for each payment method.

Sign into your account. Select the link "Maintain Payment Methods" and select "Update" in order to revise your payment method description.

Due to our bank processing system, you are only allowed to have up to 5 payment methods per user id.

The Automatic Payment feature allows you to have the amount of your energy bill automatically withdrawn from a checking or savings account, or your VISA® or MasterCard®, each month on the due date -- no more writing checks or worrying about late payments. 

No. Customers who maintain 90 days overdue bills are not eligible for this payment option. Also, customers who have had two or more payments returned by their financial institution may not use a checking or savings account. Any customer enrolled in Automatic Payment who encounters one of these conditions will be automatically removed from the program and will be ineligible to re-enroll for a period of 12 months.

You can sign in and enroll now online.

Enrollment takes effect within 48 hours. You will notice two changes on your billing statement:

• The words Automatic Payment Plan will appear on your bill under the heading Programs you are enrolled in.
• The words Due Date and Total Bill on your payment coupon will be replaced with the words Withdrawal Date and Withdrawal Amount.

Your payment will be automatically withdrawn on the due date. Your paper bill will arrive approximately 17 days before the due date, so that you can see exactly when and how much will be withdrawn from your account. Until your bill statement arrives marked with the words "Automatic Payment Plan," continue to make your payments as you normally would. 

Yes. You will continue to receive a paper bill. If you'd like to reduce the amount of paper you receive, consider enrolling in eBill paperless billing. To enroll, select "View my Bill" from the Billing / Payment tab.

To change your banking information, sign in and select the My Payment Preferences link from the left navigation of the My Account tab. Follow the prompts to change your bank or credit card information.

Sign into your account. Select the link "My Payment Preferences" and select "Update" in order to revise your credit card information.

You can sign in and unenroll now online.

Yes. Even though you are an Automatic Payment customer, we will accept any payment amount at anytime. From the Billing /Payment tab, select "Pay my Bill" then "Make a Payment." Follow the prompts to make a payment. On the due date for your recurring payment, DTE Energy will take out only what you owe.

For example, your account currently has a $15 statement balance that will be automatically paid by your Automatic Payment program on August 17. However, on August 10, you login and make a one-time payment of $10. Now, on August 17, DTE Energy will only automatically take $5 from your elected payment method.

We are unable to process your payment. It has been declined by your financial institution for reasons such as:

• Your credit or debit card information has expired or is incorrect. Go to Payment Preferences to update or correct it.
• Your bank account information is incorrect.  Go to Payment Preferences to correct it.
• Insufficient funds.  Please choose another form of payment.
• Your financial institution has placed a hold on your account.  Please contact your bank or credit card company directly.