Mobile Access
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How are my security and privacy protected when I use dteenergy.com from my mobile device?
We use industry-standard encryption technologies when transferring customer data to safeguard your privacy and personal information. DTE Energy does not sell customer information to outside companies, so you will not receive phone or e-mail solicitations as a result of using dteenergy.com.
When using your mobile device, follow these security best practices:
- Do not use auto-login
- Never share your account number, user name or password
- Do not access your account from a public WI-FI hotspot or unknown network
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Can I use DTE Energy’s online services if I don’t have a dteenergy.com online account?
No, you must have a valid online account user name and password.
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Is there a fee to use dteenergy.com online from my PC or mobile device?
No, it’s free to DTE Energy customers. There may be charges based on the rate plan you have with your mobile provider. Contact your mobile provider if you aren’t sure what you may be charged to use text and browse the web.
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Who do I contact if I am having problems with my online transactions?
For Online Tools Assistance, call 800.482.8720 Option 1, from 8 a.m. - 6 p.m. Monday through Friday.
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Do DTE Energy’s mobile features work with all mobile devices?
We’ve added mobile-friendly screens to our website that supports all types of mobile devices, so you can easily do business with DTE Energy using the mobile device of your choice – desktop computer, netbook, tablet or smartphone.
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Do DTE Energy’s mobile features work with most wireless carriers?
Our mobile application works with most major wireless carriers, including AT&T, Verizon Wireless, Sprint, and T-Mobile
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