You need to register (requires an e-mail address and password) your DTE Energy account and set a payment method. Select the "Sign In" link above the navigation column on the left side of the Web page. Choose "Register" and follow the prompts to register your account. Upon completion of your registration, your Account Summary screen will be presented. Select the account you wish to pay and click "Make a Payment.” Follow the prompts to set up your payment method and complete your online payment.
Yes, your bill will still be mailed to you. But if you like paying online, you may want to try our eBill paperless billing program to have your bill delivered electronically. With eBill, we send you an e-mail each month when your bill is ready to be viewed. To enroll in eBill, select "View my Bill" from the Billing / Payment tab.
If you receive multiple statements, you will have the opportunity to select which account(s) you would like to pay online. Open the My Account tab. Select the account you wish to pay. Then click “Make a Payment” to get started.
Payments are posted to your DTE Energy account on the payment date. We usually post payments by 8 p.m. If you are signed up for Automatic Payments, we will post your payment to your DTE Energy account by 8 p.m. on your due date.
Payments may be presented to your bank or credit card company as early as 3 a.m. on your due date/payment date. It is your responsibility to ensure funds are available for payment.
Payments can be scheduled to post to your DTE Energy account as early as the same business day or up to 60 days in advance. Payments made after 1:00 p.m. will automatically be applied on the next business day.
After you have completed an online payment (or a payment has been posted to your account automatically through recurring or automatic payments), a payment record will appear in your payment activity table. (View your payment activity table by selecting the My Account tab.) Depending on the status of your payment, you may see any of the following status labels:
Processed – indicates that your payment has been processed by our billing system. If the payment was successfully processed, the amount of the payment will be reflected in your amount due. Note: A payment indicated as 'processed' may not have successfully been posted to your account. We may have had difficulty taking your online payment if any of your payment information is incorrect and/or has not been updated (e.g. if you have been issued a new credit card and your expiration date has changed). Always check with your financial institution to ensure that electronic payments have been successfully posted.
Pending – This status will appear if you have a payment for today or scheduled payments for any day in the future. Automatic payments that will be posted to the billing system will also have this status. Payments made for today’s date cannot be canceled or modified while future dated payments can be modified or canceled.
Because new cards will typically have new security codes, a new credit/debit card will require you to create a new Payment Method. Likewise changed back account information will require you to create a new Payment Method.
Sign into your account and select “Maintain Payment Methods” from the left-hand navigation options.
First, select Add Credit/Debit Card or Add Bank Account and add your new/updated account information.
If you’re enrolled in Automatic Payments, and the expired card/account is your designated Automatic Payment program card, select a different card/account for your Automatic Payments.
You may now delete the old card/account.
We understand that this seems like a lot of effort just to enter updated card information. But it allows us to provide the absolute highest level of protection for your financial account information.
Payments can be scheduled or canceled one business day before the payment date.
To modify a scheduled payment, select the My Account tab. Your payment activity table is located immediately below your account summary. Payments that are eligible to be modified will have a “Modify” button next to the payment record. Simply click on the “Modify” button next to the payment you wish to change. You will then be taken to the Modify Payment screen where you may elect to change the amount, withdraw date, and/or payment method. After the change has been successfully processed, you will receive a new confirmation number and the old payment record will be removed from the payment activity table.
To cancel a payment, simply click on the “Cancel” button next to the payment you wish to cancel. Follow the on screen steps to complete the cancel process. After the payment has been successfully cancelled, it will be removed from the payment activity table.
The payment method description allows you to label your different payment methods for easy identification. The only requirements are the description must contain 45 characters or less and must be unique for each payment method.