Whether you're moving out of or into DTE Energy's service area, we hope you'll find this guide a useful tool to make your moving day stress-free.
Quick tips
- Do you want to get an estimate of what your annual energy bill might be at your new home? Your realtor may be able to provide that information. If you are moving into DTE Energy’s service area, you can also try using our Home Energy Center to get a rough estimate.
- A normal billing period covers 30 days. Your first bill at a new address may cover more, or fewer, days based on the date your service started relative to the end date of your normal billing period. That means your first bill may be higher or lower than your normal monthly bill will be.
- Avoid unhappy surprises. Make sure you contact us at least 10 business days in advance of your move to transfer or disconnect service that is in your name.
If you are a DTE Energy gas customer (MichCon) and your meter is located inside your home, an adult (18 years or older) must be home to let us in to read and disconnect your meter. If we are unable to access your meter, you will continue to be billed for gas use at your soon-to-be old address. If the new residents have requested that service be turned on in their name prior to the date of your disconnection request, your gas meter will not be disconnected. In this case, we will simply transfer names on the requested date.
Frequently Asked Questions
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Can I start, transfer or stop my service online?
Yes, go to our Start/Stop Service tab and select the appropriate link. If you are not already signed in, please sign in when prompted. If you are not a registered user, you will need to create an online account before using the start, stop, or transfer service features. Please submit your online order at least 10 work days in advance.
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What do I have to do before I start gas service?
Your electricity service must be started before DTE Energy can start your natural gas service.
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Do I have to be home when the gas meter is disconnected?
Please be sure to contact us at least 10 work days in advance of your move.
If your gas meter is inside your home, arrange for an adult (18 years or older) to be present to give us access to your meter.
If your gas meter is outside your home, you do not need to be present.
If the new residents have requested that service be turned on in their name prior to the date of your disconnection request, your gas meter will not be disconnected. In this case, DTE Energy will simply transfer names on the requested date.
Note: If we cannot get access to an inside gas meter, you will be responsible for the gas use at the residence until the service is transferred out of your name. To ensure you don’t receive an unexpected extra bill, please arrange for an adult to be home for your scheduled disconnect date and time.
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Do I have to be home when my gas meter is scheduled to be turned on?
Yes. If the previous occupants have already shut off gas service, please arrange for an adult (18 years or older) to be home. You need to have at least one working, gas-operated appliance in place so we can properly safety check your connection.
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Do I have to be home when my electric meter is scheduled to be turned on or off?
If your electric meter is outside your home, you do not need to be present.
If your electric meter is inside your home, arrange for an adult (18 years or older) to be home.
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I don't have a Social Security number or a state driver's license. Can I still request service online?
We must have positive identification to open an account in your name. DTE Energy requires this information to protect our customers from identification fraud. If you cannot provide a Social Security number, driver's license number or state identification number, please visit a DTE Energy Customer Office to sign an application for utility service and provide picture identification.
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