2010 Calendar of Events
Mercy Education Project in southwest Detroit needs volunteers to assist girls in grades 1 – 8 whose reading and/or math skills are below grade level.
Monthly information sessions/tours are offered for prospective volunteers and others interested in learning more about the organization. Upcoming dates and times are:
Wednesday, Sept. 15, 5:30 p.m. to 6:30 p.m. and
Thursday, Sept. 16, 9 a.m. to 10 a.m.
Contact Lisa Fuller, volunteer coordinator, 313.963.5881, to volunteer and for additional information.
Singing opportunity -
DTE-Singers are looking for retirees who are interested in singing in a group.
For information contact Dovis Lloyd, 810.765.4610; Bruce Kidder, 313.235.7233 or Steve VanderWeele, 313.235.9089.
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I Can Help!
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with Customer Satisfaction.
It's time to own customer satisfaction!
Now you can help with "I Can Help!"
Every retiree has a role to play and our "I Can Help!" program is a simple way for all of us to make a difference. Use "I Can Help!" to assist customers whose concerns with our company have not been resolved through our Customer Service Line, 800.477.4747, or our website (dteenergy.com).
When customers come to you with unresolved DTE Energy concerns, own the problem:
1. Ask if they have already contacted the company through normal channels.
2. If they haven't, instruct them to go to the DTE Energy website (dteenergy.com) or call the Customer Service Line, 800.477.4747.
3. Get their name and phone number so you can follow up the next day to ensure the issue has been addressed.
4. If it wasn't addressed, use I Can Help! to submit a referral via:
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- The I Can Help! icon in the left column of the Company News or Community/Volunteer pages on this website (http://www.dteenergy.com/retiree/)
- The I Can Help eForm
- First class mail to:
- DTE Energy
One Energy Plaza
Room 402 WCB
ICH Support Team
Detroit, MI 48226-1279
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A member of the "I Can Help!" team will contact the customer within one business day and provide you with written notification when the issue is resolved. It may take up to 10 business days from the date the referral is received to circle back to you with an update.
If you experience any problems with the I Can Help! submission process or have questions or concerns about the I Can Help! program, e-mail I_can_help_audit@dteenergy.com.
Reminder: Please do not use the "I Can Help!" eForm to report current power outages, downed power lines or other emergencies. Report power outages, downed power lines or other emergencies by calling 800.477.4747, visiting dteenergy.com or via smart phone at mobile.dteenergy.com. Report gas leaks by calling 800.947.5000.
Thank you for caring.
