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Payment Issues

When your financial institution returns a payment due to non-sufficient funds, we will assess a $15 fee on your next bill.

The $15 fee will appear on your billing statement under the Detail of Current Charges – Other Charges and Credits as a Bank Returned Check Charge.

One returned payment in a 12-month rolling period could result in a Payment Restriction* being applied to one or more of your contract accounts for a period of 12 months.

The Payment Restriction will limit your ways to pay to the following options –

  1. Residential account customers can pay cash via a DTE Energy Bill Payment Kiosks.
  2. Pay online through your bank or credit union via Bill Pay Services.
  3. Return your DTE Energy payment coupon with a cashier’s check, or money order and mail to:  DTE Energy, P.O. Box 740786, Cincinnati, OH 45274-0786.
  4. Pay with cash, cashier’s checks, or money orders at an Authorized Pay Agent.

If ever you are at risk of a service interruption, we urge you to make a cash payment immediately by Kiosk or an Authorized Pay Agent.

 

*Payment Restriction Appeals Process

You may request a review of the Payment Restriction if –

  1. You have had only one returned payment within the last 12 months, and
  2. Your past due balance(s) are paid in full, and payment(s) have cleared no later than 21 calendar days after your most recent returned payment.

To request the review, call DTE at 1-800-477-4747.

If you believe your payment was misapplied to a different account, please help us investigate your claim by providing the following applicable documentation:

  • A legible copy of the front and back of the cleared check, or documentation from the financial institution on letterhead with these details:
    • Check number
    • Routing number
    • Last four digits of the bank account number
    • The date the check cleared the customer's account
  • Legible copy of the front and back of the money order
  • A copy of the statement from a bill-pay application containing the transaction's details, including the actual DTE account number and amount
  • Card type and last four digits of a credit or debit card
  • Legible copy of any receipt from an authorized payment agent or kiosk

The following documents are not considered valid proof of payment:

  • Incomplete check images (e.g., with the scan line obliterated) 
  • Money order stubs 
  • Screenshots of a banking website without context and details, including bank name and last four digits of the account 
  • Any cell phone screenshots 
  • Payment confirmation screenshot on dteenergy.com 

Submitting Documents

Once you have all proof of payment documentation, you must include the DTE account number either on or with the proof of payment being submitted. You have 14 days to submit proof of payment. E-mail is recommended over fax, and fax is recommended over U.S. Postal Service mail.

Email
Mis_pymts@dteenergy.com

Fax
(313) 235-0202

Mail
Misapplied Payments
Remittance Processing
One Energy Plaza
WCB 1160
Detroit, MI 48226