For Today, Tomorrow and the Future
To provide customers with the safe, reliable energy they need and deserve, we are investing $9 billion over the next five years to rebuild and upgrade the infrastructure that delivers power to homes and businesses.
This work is part of our four-point plan to improve electric reliability for our customers:
1. Trimming trees: Did you know that historically fallen trees have been responsible for nearly 70% of the time our customers spend without power? That’s why we’ve accelerated our efforts to trim overgrown trees in your neighborhood to keep you safe and the energy grid reliable. Learn how our Tree Trimming team works with our communities to prevent these outages from occurring in the first place.
2. Upgrading existing infrastructure: We’re strengthening existing utility poles, power lines and electrical equipment that deliver your power to better withstand extreme weather.
3. Rebuilding significant portions of the grid: We are removing and replacing electrical substation equipment and the underground and overhead infrastructure that delivers power, including installing new poles and wiring. Necessary tree trimming will be completed in advance of pole replacements.
4. Accelerating our transition to a smart grid: We’re also accelerating our transition to a smart grid to help keep our customers’ power on, especially during extreme weather. Here are a few of the ways this will improve the grid:
Our modernized grid and infrastructure investments drive economic growth throughout Michigan, which means more jobs and support for communities. Many of our system improvements are sourced through Michigan-based suppliers, helping to create and support more than 8,500 jobs in our home state. For more about DTE’s commitment to Michigan, please view our Sustainability Report.
For Today, Tomorrow and the Future
Every year, DTE upgrades natural gas pipes and meters in communities throughout Michigan to ensure safe, reliable and more environmentally-friendly natural gas delivery. Through our Natural Gas Renewal Program, we do the following:
Two to three weeks before we start work in your neighborhood, we send you a letter explaining the construction process and what to expect. We also communicate about our system upgrades with postcards, door hangers, social media postings and in person. If your contact information is up-to-date in My Profile & Preferences, you may receive email updates. You can also check our interactive map to track natural gas upgrades planned for your street.
Some work requires a crew member or contractor to enter your home or business. Our installer will present a photo ID badge with a valid expiration date.
Customers in Southeast Michigan call (313) 270-9240.
Customers in other DTE service areas call (616) 551-2621.
Before work begins, you may notice stakes or flags in your neighborhood. Please do not remove them. These mark boundaries and underground utilities to help promote safety.
You may also see survey crews, sewer inspectors and other approved DTE crew members or contractors before, during or after installation. Sewer line inspectors may ask to come inside to confirm our work will not interfere with existing underground pipes.
If your meter is already outside, we will only enter your home to relight your appliances when work is completed.
After our crews complete all natural gas upgrades in your area, a team member will visit your home or business to identify necessary repairs. We will repair your sidewalk, driveway and/or lawn to its original condition.
Learn more about our repair schedule, restoration information and other tips.
Southeast Michigan
(Wayne, Oakland, Macomb, Livingston & Washtenaw Counties)
(313) 270-9240
Monday to Friday
8 a.m. to 4 p.m.
Other DTE Service Areas
(616) 551-2621
Monday to Friday
8 a.m. to 4 p.m.
If you call after business hours, please leave us a message. Your call will be returned within two business days.