Last Modified: April 8, 2021
DTE may offer one or more interactive pages or websites for children under the age of 13. DTE does not collect or maintain any personal information from children when they interact with those respective pages.
For research purposes, we routinely collect the browser type, version and internet provider ("IP") address of visitors to our websites. See our policy regarding cookies below.
If you choose to use online customer services, including online payment services and product or service enrollment, or if you use our online job application process, you will be asked to provide personally identifiable information ("PII"). PII may include your account number, name, mailing address, full or partial Social Security number or tax identification number, phone number, email address, financial information, etc., as appropriate and necessary for the online services you have selected. Your PII will not knowingly be shared with any other organization for commercial purposes, contrary to applicable laws and regulations.
DTE limits access to information or documents containing your Social Security number and protects the confidentiality of your Social Security number and all other forms of PII.
DTE may set cookies in order to provide automated services or surveys on its websites. We do collect the browser type, version and IP address of visitors. We also gather aggregate information on what pages you access within our websites. The information collected is only used for internal review.
DTE uses industry-standard encryption technologies when transferring PII. When we transfer certain types of sensitive information such as financial, personal, account or service information, we redirect visitors to a secure server where all communication between your computer and our servers/computers is encrypted in transmission.
To use some of our online features, a full Social Security number, or last four digits, are required for positive identification. The Social Security number is validated to verify an online user is, in fact, the individual associated with that account. This is a standard business precaution to ensure your privacy and security. Using positive identification helps protect you from fraudulent activity.
If you are using online services, such as bill payment, start or stop services, our online job application feature, password reset and/or program enrollment(s), etc., you may receive emails from us specific to your online transaction(s). You may also opt-in to receive our electronic newsletters. We do not ask for personal or account information in an email unless you have contacted us first and we need to clarify your request.
Please ensure any links embedded in any email are actually taking you to a DTE website. If you have any doubt an email is really from DTE, go to our website directly by typing dteenergy.com into your browser and navigate to the desired page.
Short Message Service (SMS) is a text messaging feature offered on a phone or mobile system device allowing you to send messages from one device to another. Data obtained in connection with SMS service only includes your cell phone number and carrier's name, the date/time and other information you may provide. We may use this information to contact you and to provide services you request from us, and to otherwise operate, develop and improve service.
Your wireless carrier and other service providers may also collect data about your SMS usage and their practices are governed by their own policies. DTE will only use information you provide to the service to transmit your text message(s) or as otherwise described in this document. Nonetheless, we reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request. When you complete forms online or otherwise provide us information in connection with your service(s), you agree to provide accurate, complete and true information.
Users with an online account may update personal account information online by signing in and choosing My Profile & Preferences or by calling Customer Care at (800) 482-8720.
Job applicants who have registered with us may sign in to our online application program on the DTE Careers website to view and update personal information.