Last Modified: August 22, 2023
We collect customer information based on our business relationship with you, your use of our utility services and other products we provide and use it in order to accomplish our primary purposes. Some examples include, but are not limited to:
DTE Energy will not disclose your information to third parties and other inquirers without your consent. A third party is a person or entity that has no contractual relationship with DTE Energy to perform services or act on behalf of DTE.
However, DTE may disclose your information to DTE agents and contractors working on behalf of the company, when it is necessary to provide electric or natural gas utility services to you without first obtaining your prior consent. DTE can disclose your information in emergency situations and as directed by any warrants, court orders or subpoena. The provision of such information will be reasonably limited to the amount authorized by law or reasonably necessary to fulfill a request compelled by law.
DTE Energy will not sell your information — except in connection with sales of certain aged receivables — to collection firms for purposes of removing this liability from its accounts.
Yes, you do have a right to know what information DTE Energy maintains about you, except for proprietary data or information which is used for internal business purposes only. We will make a reasonable effort to respond to your request within 10 business days following receipt of your request.