When your financial institution returns a payment due to non-sufficient funds, we will assess a $15 fee on your next bill.
The $15 fee will appear on your billing statement under the Detail of Current Charges – Other Charges and Credits as a Bank Returned Check Charge.
For the next 12 months following the returned payment, we will only accept cash payments via DTE Kiosks or at our authorized payment agents.
If you are at risk of service interruption, we urge you to make a cash payment immediately by visiting one of these locations.
If you believe your payment was misapplied to a different account, please help us investigate your claim by providing the following applicable documentation:
The following documents are not considered valid proof of payment:
Once you have all proof of payment documentation, you must include the DTE account number either on or with the proof of payment being submitted. You have 14 days to submit proof of payment. E-mail is recommended over fax, and fax is recommended over U.S. Postal Service mail.
One Energy Plaza
Detroit, MI 48226