Contact Us
Natural Gas Leak
- Leave the area immediately and get to a safe place
- Call 911
- Call our Gas Leak Hotline at
(800) 947-5000
Power Problem
Report a power outage or downed power line:
- Online Outage Center
- Call (800) 477-4747 and press 2
Easy Ways to Get Help Online
Manage Your Account
Chat With Us
Monday – Friday
8 a.m. – 5 p.m.
Select the Chat with us button in the bottom‑right corner.
Message Us on Social
7 days a week
8 a.m. – 11 p.m.
Sign in and send us a direct message to get help with billing, outages, service restoration, moving and more.
More Ways to Get Help
Telecommunications Device for the Deaf (TDD)
Home Protection Plus
File a Complaint or Compliment
This form is not for emergencies. For gas leaks, downed power lines or outages, see the emergency section. Stay safe.
To pay by mail, send your bill to:
DTE Energy
P.O. Box 740786
Cincinnati, OH 45274-0786