Help Center

You can pay with a variety of payment methods through different channels. Check out our Ways to Pay for more information on accepted payment methods and how to pay.

An expired credit or debit card can be edited online by signing in to the Manage Payment Methods page. A card which has not yet expired may be updated with a new expiration date or ZIP code.



To edit your payment method if you’re enrolled in AutoPay:


1. Sign in then select "My Payment Programs" then choose “Manage AutoPay.”
2. Select the “Update Payment Method” button.
3. Choose the payment method you want to edit and select the pencil icon.
4. Select “Update Payment Method” when you’re finished. 

Yes, payments can be on the same day or scheduled for a future date. Payments made after 5  p.m. will automatically be applied on the next business day.



If using a bank account, please ensure sufficient funds are available for 3–5 business days after submitting payment to allow your bank time to process the transaction.

All DTE Energy customers with active service are eligible to participate in BudgetWise Billing if their account is in good standing and they are not enrolled in any other payment plan.

Customers currently enrolled in onsite electric generation net metering are not eligible for BudgetWise Billing.

Several factors could cause your bill to be higher or lower than usual. These include:

• Number of days in the billing cycle – Fewer days in the billing cycle typically results in a lower energy bill, compared to a billing cycle with more days.
• Extreme temperature months – During a hot summer or cold winter you tend to use more energy with your air conditioning or heating units.
• Household changes – Any adjustment to your thermostat, the number of people living in your home, lights left on for long periods of time and doors frequently opening/closing affect overall energy usage.
• System or equipment failure – Appliances like your refrigerator, freezer, washer, dryer, computer or even television could be running more often than usual. Overheating can also impact your energy usage.

Learn more about your utility bill and energy pricing.

Please contact us using one of these methods:

• Use the file a complaint or compliment form to comment, and we'll reach out to you.
  
• Message us privately any day from 8 a.m. to 11 p.m. via X or Facebook.
• Call General Customer Service for Residential Customers: 800.477.4747.
• Cal General Customer Service for Business Customers: 855.383.4249.

Unfortunately, both residential and business customers are targeted every day by scam artists. Michigan law helps protect you against scam artists by making it a felony to impersonate energy employees.

If you suspect you are the target of an energy scam, contact us immediately at 800.477.4747 or sign in to your account to confirm any online activity. Do not hand out any money or provide credit card information. Anyone suspecting foul play should contact local police immediately.

Use these tips to spot an energy scammer and know if you’re talking to a DTE employee.