Frequently Asked Questions
DTE Energy customers can pay online with a checking or savings account. Eligible customers can use a Visa®, Mastercard® or Discover® credit or debit card. Cash payments are also accepted at one of our many DTE Energy Bill Payment Kiosks.
You can edit the following information on a credit or debit card:
- Name on card
- Expiration month and year
- ZIP Code
- Security code
- Payment nickname
Sign in and go to My Payment Methods (residential) or Manage Payment Methods (business). From here you can edit and delete your existing payment methods, plus add new payment methods.
Yes, payments can be on the same day or scheduled for a future date. Payments made after 5 p.m. will automatically be applied on the next business day.
All DTE Energy customers with active service are eligible to participate in BudgetWise Billing if their account is in good standing and they are not enrolled in any other payment plan.
Customers currently enrolled in onsite electric generation net metering are not eligible for BudgetWise Billing.
Flexible Due Date is a free service that allows you to schedule the due date of your DTE Energy bill each month.
Several factors could cause your bill to be higher or lower than usual. These include:
- Number of days in the billing cycle – Fewer days in the billing cycle typically results in a lower energy bill, compared to a billing cycle with more days.
- Extreme temperature months – During a hot summer or cold winter you tend to use more energy with your air conditioning or heating units.
- Household changes – Any adjustment to your thermostat, the number of people living in your home, lights left on for long periods of time and doors frequently opening/closing affect overall energy usage.
- System or equipment failure – Appliances like your refrigerator, freezer, washer, dryer, computer or even television could be running more often than usual. Overheating can also impact your energy usage.
Learn more about your utility bill and energy pricing.
Please contact us using one of these methods:
- Use the file a complaint or compliment form to comment, and we'll reach out to you.
- Message us privately any day from 8 a.m. to 11 p.m. via Twitter or Facebook.
- Call General Customer Service for Residential Customers: 800.477.4747.
- Cal General Customer Service for Business Customers: 855.383.4249.
Unfortunately, both residential and business customers are targeted every day by scam artists. Michigan law helps protect you against scam artists by making it a felony to impersonate energy employees.
If you suspect you are the target of an energy scam, contact us immediately at 800.477.4747 or sign in to your account to confirm any online activity. Do not hand out any money or provide credit card information. Anyone suspecting foul play should contact local police immediately.
Use these tips to spot an energy scammer and know if you’re talking to a DTE employee.
Contact Us
Have a situation that won't get fixed? If you are experiencing a repeated problem or are dissatisfied with the resolution of a prior complaint, please file a complaint with us. We also invite you to leave a compliment. If your matter is urgent, message us on Twitter or Facebook or please call our Contact Center at 800.477.4747. Thank you.
Customers' Rights & Responsibilities
In our Customers' Rights & Responsibilities Resource Guide, you'll find everything you need to know about your DTE Energy services.