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Frequently Asked Questions


Customers who maintain an overdue balance of 90 days or more are not eligible for this payment option. Also, customers who have had two or more payments returned by their financial institution may not use a checking or savings account. Any customer enrolled in AutoPay meeting one of these conditions will be automatically removed from the program and will be ineligible to re-enroll for a period of 12 months.

If enrolling in AutoPay online, your enrollment will be effective the next business day. If today is your due date, please make a one-time payment as your AutoPay enrollment will not be effective until the next business day.

If you are enrolling by mail, it may take up to two billing cycles for your enrollment to take effect. If your bill is due within the next few days, please make a one-time payment to avoid any late fees. Refer to your paper bill under “Programs you are enrolled in” to verify that your AutoPay enrollment was successful.

Yes, enrollment in AutoPay does not affect your paper bill. If you'd like to reduce the amount of paper you receive, consider enrolling in eBill Paperless Billing.

To update, change or add a new payment method for AutoPay, follow these simple instructions.

Yes, even though you are an AutoPay customer, we will accept any payment amount at any time. On the due date, DTE Energy will take out the remaining balance.

For example, imagine your account currently has a $15 statement balance that will be automatically paid by your AutoPay program on August 17. However, on August 10, you log in and make a one-time payment of $10. On August 17, DTE Energy will only automatically take $5 from your elected payment method.

AutoPay will not attempt to withdraw until your bill’s due date “withdraw date” found at the top right of your most recent bill. If this date has passed and AutoPay still has not withdrawn from your DTE account, it could be for one of the following reasons:

  1. AutoPay will not withdraw if a manual payment or scheduled payment was made before the withdraw date.
  2. AutoPay will not withdraw if the account balance is $0 or if there is a credit on the account on the withdrawal date.
  3. AutoPay will not withdraw if your account has an open investigation (e.g., billing/meter investigations).
  4. AutoPay will not withdraw if you’ve had more than two declined/returned payments in the last 12 months.
  5. AutoPay will not withdraw for accounts more than 90 days past due or after a disconnection date.
  6. AutoPay will not withdraw if an agency has made a commitment to pay your account balance.
  7. If none of the above apply to your situation, log into your online account and contact us through our chat feature, available weekdays from 8 a.m. – 4 p.m.