Low-Income Self-Sufficiency Plan

Our Low-Income Self-Sufficiency Plan is a payment plan for vulnerable families to make affordable monthly payments based on income. At this time, State Emergency Relief (SER) is not available until October 1, 2024, so applicants are not required to apply for an SER to qualify for the plan.


  • Shutoff protection while on the plan
  • Affordable fixed monthly payments based on your income and energy usage
  • Elimination of any future late payment charges while you remain on the plan
  • Receive energy assistance funds from the State of Michigan and/or DTE to help lower your monthly bill
  • Past-due energy charges are now frozen and reduced monthly with a forgiveness credit
  • Dedicated DTE Customer Advocates ready to assist you


  • Must make your fixed monthly bill payment on time
  • Monitor, maintain and/or reduce, when possible, your energy usage
  • Call us at (800) 317-9073 if you are having trouble making your payments

Federal & State Eligibility Criteria

The eligibility requirements are defined according to federal and state energy assistance criteria.

  • Income is equal to or less than 150% of the Federal Poverty Level Guidelines
  • Energy usage (electric and/or gas) over the last 12 months is comparable with average annual usage for a residential customer

Application & Enrollment Process

This 24-month plan requires household income verification and energy usage validation every year for all participating customers. To learn what documents are required for the income verification, watch this video.

If you are interested in enrolling in this plan, please contact one of our energy assistance agencies who will perform income and usage eligibility validation for this plan.

If you have any questions or concerns, please contact our Energy Advocacy Group at (800) 317-9073 during business hours Monday to Friday, 8:30 a.m. to 5:00 p.m.

Low-Income Self-Sufficiency Plan FAQ