We strive to help you have a dependable, trouble-free experience. Unfortunately, both residential and business customers are targeted every day by scam artists. Michigan law helps protect you by making it a felony to impersonate energy employees.
If you suspect you are the target of an energy scam, contact us immediately at (800) 477-4747 or sign in to your account to confirm any online activity. Do not hand out any money or provide credit card information. Anyone suspecting foul play should contact local police immediately.
Scam artists are using more digital tools to commit fraud and identity theft. Scammers use email, text messages and social media sites, such as Facebook and Twitter, to contact you. Some email phishing scams are even replicated to look like a DTE bill when you receive it.
Scammers often use caller ID spoofing to make a call appear to originate from DTE.
We often hear heartbreaking stories of scammers gaining entry into customers’ homes by pretending to be DTE employees. Scammers often target vulnerable homeowners such as senior citizens, new homeowners or individuals who live by themselves.
It is very rare a DTE employee will need to enter your home, but it does happen. Know we will use every opportunity to make you aware of any work needing to be done at your home or will contact you in advance to schedule time for the work to be completed.
Ask for Identification
Do not allow people into your home who claim to offer a DTE Electric or DTE Gas refund. Our employees never deliver cash refunds or rebates to customers’ homes. We do not collect or accept bill payments at customers’ homes or businesses.
Also, do not pay for tree-trimming work by individuals claiming to be from DTE Electric or a DTE Gas contractor. We do not charge for line clearance work.
We do not: