 | If you smell or suspect a gas leak, leave the area immediately. Once you are in a safe place, call 911 and then call our Gas Leak Hotline at (800) 947-5000. This is a free service provided by DTE for our customers, 24/7. |
Si huele o sospecha que hay una fuga de gas, abandone la zona inmediatamente. Una vez que se encuentre en un lugar seguro, llame al 911 y, a continuación, llame a nuestra línea directa para fugas de gas al (800) 947-5000. Este es un servicio gratuito que DTE ofrece a nuestros clientes las 24 horas del día, los 7 días de la semana.
في حال شممت رائحة غاز أو شككت بوجود تسريب، غادر المكان على الفور. عندما تكون في مكان آمن، اتصل على الفور بالرقم 911 ثم اتصل بخطنا الساخن المخصص لتسريبات الغاز على الرقم 5000-947 (800). يقدم مكتب DTE هذه الخدمة مجانًا لعملائه، على مدار 24 ساعة، 7 أيام في الأسبوع.
Know the Danger Signs of a Gas Leak.
Watch this video to learn what to do if you suspect a natural gas leak.
If you suspect a gas leak, DO NOT:
 | DO NOT attempt to locate the leak. |
| DO NOT use any equipment or machinery. This includes appliances, doorbells, garage door openers, light switches, landlines and mobile phones. |
| DO NOT smoke, light matches or use a lighter. Avoid the use of all open flames. |
| DO NOT re-enter until first responders or DTE says it is safe to do so. |
If you suspect a gas leak:
 | Leave the area immediately. Go to an outside location where you can no longer smell natural gas. |
| Call 911 when in a safe location away from the gas leak. |
| Call the DTE Gas Leak Hotline at (800) 947-5000. |
| Warn others to stay away from the area. |
Know How to Detect a Gas Leak.
Use your senses of smell, sight and sound to determine the presence of natural gas.
Smell
The most obvious sign of a natural gas leak is an odor like rotten eggs or a burnt match. We add a harmless substance to natural gas so it stinks and is easier to detect.
Sight
Watch for visible signs of a potential natural gas leak:
- Dead or discolored vegetation in an otherwise green area
- Unusually dry or hardened soil
- Continuous bubbling in wet or flooded areas
- A patch of frozen ground in summer or melted snow in winter
- Flames from a possible leak that has been ignited
- Debris blowing from a hole in the ground
Sound
Gas leaks often make a blowing or hissing sound.
Don’t rely on sense of smell alone!
Remember not to rely on sense of smell alone to detect a gas leak. Some people are not able to smell the odor because of a diminished sense of smell or if the odor is masked by aromas from candles or air fresheners.