We're currently experiencing higher-than-normal chat volume and are unable to accept new chats at this time. Thank you for your patience as we work to assist everyone.

If you're reporting a gas leak or other emergency, please call 911 and then contact DTE immediately at (800) 947-5000.

To report a downed power line, check outage status or receive restoration updates, visit our Outage Center.

Live Chat

Use Chat weekdays from 8 a.m. to 5 p.m. Mon-Fri to get help with:

  • Your current bill, payment history or bill management
  • Creating an online account or resetting your password 
  • Restoring service 
  • Payment Extension, Payment Agreement and other payment programs
  • Start, stop or move service
  • Energy usage
  • Programs you are enrolled in
  • Additional services (Home Protection Plus, Surge Protection)

Click the Chat with us button below to begin.