A card processing fee is applied to credit or debit card payments to cover charges from payment processors. This is a standard practice across many companies that use third-party processors. By making this change, we ensure that only customers who choose to pay by card cover their costs, rather than all customers sharing those costs through overall rates.

Card processing fees go directly to the third-party processor, Paymentus. DTE does not benefit or receive any portion of the processing fees.

The third-party payment processor adds a card processing fee to each credit or debit card payment. For example, if you pay your bill with a card twice in one month, two processing fees will be added. 

Yes, the third-party payment processor adds a card processing fee to each credit or debit card payment. That means if you split your payment between two cards, two processing fees will be added. 

If you pay multiple accounts at once with a credit or debit card, the third-party payment processor considers each account a separate transaction and charges a card processing fee for each account. That means if you pay three accounts with one card, three processing fees will be added. 

Commercial accounts typically have higher transaction amounts and additional processing requirements, which result in higher processing costs from the third-party payment card processor. The $9.99 fee for commercial accounts reflects these higher costs.

Yes, but the processing fee will apply to each payment made with a gift card or prepaid card because they’re processed as card transactions.

You can pay your bill without a checking or savings account through the following payment methods:

Cash: 

• At a DTE Bill Payment Kiosk, which is fee-free. 
• Through an authorized payment agent.

Money order or cashier’s check:

• Pay with a money order through an authorized payment agent.
• Mail a money order or cashier’s check to: 
  DTE Energy  

  P.O. Box 740786  

  Cincinnati, OH 45274

If you recently enrolled in a payment plan and your down payment is scheduled between February 27 and March 2, you’ll have more time to complete the payment.

A flat processing fee ensures you know the amount to expect each time you pay your bill with a card, instead of the fee fluctuating as a percentage of your bill. The flat fee covers the third-party payment processing costs and is consistent with what payment processors charge other energy companies.

Yes. Bank account (ACH) payments, which are a standard payment method used by millions of customers nationwide, are securely transmitted, encrypted and never stored or viewed by DTE. Payments are processed using tokenized methods — meaning your account information is replaced with a random code — to protect your privacy.

Commercial accounts with annual bill amounts less than $50,000 are eligible for AutoPay with a credit or debit card.