Every employee has an ambassador’s role to play regarding customer satisfaction. Our "I Can Help!" program is a simple way for all of us to make a difference. This program assists customers whose concerns with our company have not been resolved through normal channels.
When customers come to you with unresolved DTE Energy concerns:
A member of the "I Can Help!" team will respond to the customer within two business days, plus provide you with an update.
Referrals to the program will not negatively impact any operational metrics. Thank you for caring for our DTE customers.