We make every effort to ensure that your natural gas systems run smoothly and safely, but in case of an emergency, it’s important that you know how to recognize and report a natural gas leak. Natural gas leaks are extremely dangerous, but can be difficult to detect because natural gas is odorless and colorless. To make natural gas leaks easily identifiable, we add a harmless substance to our natural gas that makes leakages smell like rotten eggs.
Our dedicated, 24-hour natural gas leak hotline is (800) 947-5000.
This number is designated for natural gas leak reporting only. Operators cannot take or transfer calls relating to other topics. You can also call our Customer Service Center at (800) 477-4747 and follow the automated prompts to report a natural gas leak.